Terms & Conditions

Last updated: 2025

1. Acceptance of Terms

These Terms & Conditions ("Terms") govern your access to and use of the website operated by Sanskriti Ecommerce Private Limited ("Sanskriti", "we", "us"). By accessing our website or placing an order, you agree to be bound by these Terms and our Privacy Policy.

2. Eligibility

You must be at least 18 years of age and capable of entering into a legally binding contract under the Indian Contract Act, 1872 to use our services. By using the website, you represent and warrant that you meet these requirements.

3. Accounts

• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to provide accurate, current and complete information.
• You are responsible for all activities that occur under your account.
• Notify us immediately of any unauthorised use of your account.

4. Products, Descriptions & Pricing

We strive to display product details, colours and prices as accurately as possible. As many of our products are handmade, slight variations in colour, texture and finish are natural and not considered defects.

• All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
• We reserve the right to correct pricing errors and to modify or discontinue products without prior notice.
• Product availability is subject to stock.

5. Orders & Payment

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion, including for reasons of stock availability, pricing errors or suspected fraud. Payments are processed through secure third-party gateways. For delivery details, see our Shipping Policy; for returns, see our Refund & Returns Policy.

6. Intellectual Property

All content on this website — including text, graphics, logos, images, designs and software — is the property of Sanskriti Ecommerce Private Limited or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute or exploit any content without our prior written permission.

7. User Conduct

You agree not to:

• Use the website for any unlawful or fraudulent purpose.
• Attempt to gain unauthorised access to our systems or interfere with their operation.
• Upload viruses, malicious code or harmful material.
• Infringe the rights of others or post defamatory, obscene or offensive content.

8. Limitation of Liability

To the maximum extent permitted by law, Sanskriti Ecommerce shall not be liable for any indirect, incidental, special or consequential damages arising from your use of the website or products. Our total liability for any claim shall not exceed the amount paid by you for the product giving rise to the claim.

9. Indemnification

You agree to indemnify and hold harmless Sanskriti Ecommerce, its directors, employees and partners from any claims, losses, liabilities and expenses arising out of your breach of these Terms or your misuse of the website.

10. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts located in Gautam Buddha Nagar, Uttar Pradesh, India.

11. Contact