Privacy Policy

Last updated: 2025 · Effective for all users of sanskritiecommerce.com

1. Introduction

Sanskriti Ecommerce Private Limited ("Sanskriti", "we", "us" or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or make a purchase from us.

By accessing or using our website and services, you agree to the practices described in this Policy. If you do not agree, please discontinue use of our website.

2. Information We Collect

2.1 Information you provide to us

• Identity & contact data: name, email address, phone number, billing and shipping address.
• Order data: products purchased, order history and preferences.
• Communications: messages, queries and feedback you send to us.

2.2 Information collected automatically

• Device & usage data: IP address, browser type, device identifiers, pages visited and time spent.
• Cookies & similar technologies: as described in the Cookies section below.

2.3 Payment information

Payments are processed by secure, PCI-DSS compliant third-party payment gateways. We do not store your full card numbers, CVV or banking credentials on our servers.

3. How We Use Your Information

• To process, fulfil and deliver your orders.
• To communicate with you about orders, returns, and support requests.
• To personalise your shopping experience and recommend relevant products.
• To send you updates, offers and marketing communications (only where you have consented; you may opt out at any time).
• To detect, prevent and address fraud, security and technical issues.
• To comply with legal and regulatory obligations.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to keep your cart functional, remember your preferences, analyse site traffic and improve our services. You can control or disable cookies through your browser settings, though some features may not function correctly without them.

5. Sharing & Disclosure

We do not sell your personal information. We may share it only with:

• Service providers — logistics partners, payment gateways and IT vendors who help us operate, strictly under confidentiality obligations.
• Legal authorities — when required by law, court order, or to protect our rights, users and the public.
• Business transfers — in connection with a merger, acquisition or sale of assets, with appropriate safeguards.

6. Data Security

We implement reasonable technical and organisational measures — including encryption in transit, access controls and secure infrastructure — to protect your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes set out in this Policy, including legal, accounting and tax requirements. When data is no longer needed, we securely delete or anonymise it.

8. Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, where applicable.
• Withdraw consent for marketing communications.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us information, please contact us and we will take appropriate steps to remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date reflects the latest revision. Significant changes will be highlighted on this page. Your continued use of our website constitutes acceptance of the updated Policy.

11. Contact Us

For any questions or requests regarding this Privacy Policy or your personal data, please reach out to: